Privacy Policy

1. Introduction

This Privacy Policy describes how PRO WEB IT SERVICES LLC ("Company", "we", "us", or "our"), located at 530 S Harrison Street, Fort Bragg, CA 95437, USA, collects, uses, protects, and discloses information obtained through our website, our 24/7 chat support facility, and our IT service agreements.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you request a quote, submit a contact inquiry, engage our 24/7 live chat, or purchase any of our services:

• Contact Details: Name, business email address, telephone number, mailing and billing address.
• Project Specifications: Technical scopes, project requirements, server credentials (handled via encrypted vaults), domain names, and design assets.
• Payment & Transaction Data: Invoicing records, transaction IDs, payment statuses. Note: Credit card and wallet transactions are processed directly by certified PCI-DSS compliant third-party payment gateways (PayPal, Stripe, Apple Pay, etc.); we never store raw card numbers.
• Automated Telemetry: IP address, browser type, device information, operating system, and anonymous usage metrics.

3. How We Use & Protect Your Data

All data transmitted to PRO WEB IT SERVICES LLC is encrypted using 256-bit Transport Layer Security (TLS/SSL). We use your information solely to:

• Deliver and execute contracts for Website Development, Custom Software, SEO, PPC, Graphic Design, Logo Design, and Cloud Support.
• Communicate project milestones and respond to inquiries within our 48-hour SLA.
• Process payments, official invoices, and manage our 30-Day Money Back Guarantee refund claims.
• Maintain server stability and protect against cyberattacks or fraudulent transactions.

4. Sharing of Information

We do not sell, rent, or trade your personal data to any third parties. Data is only shared with trusted service providers necessary for delivering our services (e.g. AWS/Google Cloud hosting, Stripe/PayPal payment processing) under strict non-disclosure obligations, or when required by legal mandate.

5. Cookies & Tracking Technologies

We utilize essential and performance cookies to maintain user sessions, secure portal logins, and measure aggregate visitor patterns. You can disable cookies in your browser settings, though certain portal features may be degraded.

6. Your Rights (GDPR & CCPA)

Depending on your jurisdiction, you have the right to request access to your data, request rectification of inaccurate records, request permanent deletion, or restrict processing. To exercise any of these rights, email us at [email protected].